Comprehensive solutions for all your testing needs.

Electronic Ordering

Also known as e-CCF, electronic ordering is a process for drug testing which involves no paper. The traditional 5-part custody and control form (CCF) goes away. A test is ordered in the US Gateway portal by the TPA/CRA or directly by the TPA/CRA customer. The US Gateway system finds a collection facility anywhere in the United States based on the zip code entered for the donor to be tested. An order form is then created for the donor to bring into the local collection site.

Electronic ordering or e-CCF orders are available with our various laboratory networks including: Quest Diagnostics Patient Service Centers (PSC), Quest Diagnostics preferred Provider Network (PPN) LabCorp Patient Service Centers (PSC) and facilities working in the FormFox system utilizing Clinical Reference Labs (CRL). This provides for nationwide coverage for drug testing.

You may also be collecting your own specimens in your own facility or mobile onsite collections. In this case we highly recommend you contact FormFox for the ability to process eCCF, the electronic collection method with no paper CCF forms.

Specimens are collected and shipped overnight to the Laboratories. The labs provide testing and report results real time to our MRO’s who in turn review and verify results. Final results are available real time in the US Gateway portal and also can be sent via e-mail.

The US Gateway portal will store records of all electronic orders, drug test results and copies of the electronic custody and control forms.

Fast Results

Using the US Gateway system for managing your TPA/CRA drug testing program will help you to provide to your customer best drug testing turnaround time in the industry. The electronic test ordering system is robust, and one system used to order to multiple collection sites around the nation and using multiple SAMHSA certified laboratories.

The eCCF process is fast and efficient and eliminates mistakes in the specimen collection process. This eliminates hold ups at the laboratory due to mistakes made by collectors on the traditional paper forms.

The use of a full time MRO service enables our system to capture and deliver drug test results in real time immediately as a result is finished. Our professional licensed physician provide the medical review and verification of drug tests as fast as possible knowing that your customers need their results fast and now.

Finally, US Gateway system has the ability to track all stages of a specimen collected for drug testing. If there are any issues that delay a result these can be identified early to get resolution and the specimen tested and result turned around as quickly as possible.

Randoms & Consortiums

The management of employer random testing programs and consortiums for random testing is an important component of operating as a third-party administrator (TPA) for drug testing. Often this is the key reason that an employer hires a TPA to assist with their drug testing program.

For DOT regulated employers, compliance with random testing regulations is extremely important to avoid penalties and fines. The US Gateway system provides for complete tracking and management of the random program to insure compliance. Reminder notices to clients of random selections not completed can be scheduled to send as needed. All data is available real time for expert and efficient management of the random programs the TPA is responsible for.

Extremely flexible the US Gateway system offers unlimited stand-alone single employer random pools and also consortium pools. Once training is provided, users can manage these random pool. Efficiency and automation are the key strengths of the US Gateway system. Easy set up and management random testing program:

Built-In CRM

CRM stands for customer relationship management, this is technology or managing all your company's relationships and interactions with customers. No other drug testing software in the industry includes this feature in the drug testing software. US Gateway system offers this tool to help with contact management including staying connected and automated communications with your customers.

CRM in US Gateway system gives you:

• The ability to look at all your accounts within your organization to see a global view of any accounts that are missing information or at a glance how many companies you have enrolled into consortiums or that frequently do business with you.
• The ability to see live data so that anytime a change is made it reflects on the dashboard in real time. You will be able to run your random drug testing from anywhere in the nation. All data is updated real time.
• The ability to add follow up calls or emails for important reminders.
• The ability to automate important customer notifications to select customers or groups of customers.

A separate CRM system can cost hundreds or thousands of dollars to your company depending on your size and number of users in your company. This can be a direct financial savings to your company when using the US Gateway system to manage your drug testing business.

Accounting Efficiency - Automation is Key!

Accounting efficiency is vital when managing any number of clients. US Gateway has created a way to eliminate a full billing department! Why manually invoice and mail paper statements to your clients when you can automatically process your client’s payment method (that are stored on file) for services rendered during the allotted billing cycle?

With US Gateway, you’re receiving a fully integrated financial billing module that connects directly to a Cloud Point of Sale (POS) System, Quickbooks Online and your merchant account.

Customize your billing module to suit the needs of your business with the ability to process payments in real time, daily, weekly, monthly, quarterly or annually! Depending on your billing cycle, invoices will be created automatically in Quickbooks Online using data and reporting from the POS system, which connects to US Gateway. On your designated billing day, invoices automatically created will be charged to your client’s payment method / credit card. Once the payment is successful, the invoice is automatically marked paid in Quickbooks Online and an itemized receipt is emailed to your client and stored in their cloud-based portal forever, for the client to view at any time. If any payments are unsuccessful and decline, you will receive a report of these as well.

Sales Reporting

US Gateway is a repository for sales reporting. Data is extracted from a Cloud Point of Sale (POS) System and generated in a custom report where the following information is visible in live time:

• Credit card sales
• Online website sales (from service provider website ordering)
• Accounts Receivable (AR) sales
  - Successful Sales
  - Declined sales
• Membership or account sign ups

Automatic Payment Update Notifications

With US Gateway, you will have the ability to set up a payment updater & updating tool through Authorize.net. Through our partnership with authorize.net, we are able to have our system run a monthly report of all credit cards on file and report back with a list of all valid vs invalid (invalid or expired) payment methods. If the client’s payment method is unsuccessful in being charged, an automated email is sent to them requesting they update their payment information.

Credit card data stored in the reporting section is available for client follow-up and maintenance purposes. This is especially beneficial for monthly invoicing so that you are able to contact clients to receive valid and updated credit card information before charging their card for open invoices. This is also a benefit for when charging credit cards for annual membership fees each year so that you are able to contact clients to receive valid and updated credit card information for annual fees.